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Privacy Policy

Last updated: May 21, 2026

1. Introduction

Ace Lane Logistics ("Ace Lane," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we collect from customers, shippers, carriers, drivers, business partners, job applicants, and visitors to our website. This Privacy Policy describes the categories of personal information we collect, how we use and share it, and the choices and rights available to you.

This Policy applies to acelanelogistics.com and to information collected through our freight brokerage operations, including by phone, email, load-tendering platforms, and load-management systems.

2. Who we are

Ace Lane Logistics LLC is a federally-licensed property broker headquartered in Marietta, Georgia Est. 2025. The company operates under MC-1775166 with USDOT 4490883.

For privacy questions, contact: privacy@acelanelogistics.com.

3. Information we collect

We collect information you provide directly, information from carriers and partners, and information generated automatically when you use our website.

3.1 Information you provide

  • Contact and shipper information: name, company name, job title, business address, email address, phone number, and any details you share through forms, calls, or emails (including cargo type, pickup/delivery locations, weight, and special requirements).
  • Carrier and driver information: MC and DOT numbers, motor carrier authority status, insurance certificates, W-9 information, banking information for settlement, driver names and contact details, equipment information.
  • Billing information: billing address, payment terms, accounts payable contacts, and tax identification numbers.
  • Recruiting information: resumes, employment history, references, and other information submitted through job applications.

3.2 Information collected automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, dates and times of access.
  • Cookies and similar technologies: see our Cookie Policy for details.

3.3 Information from third parties

We may receive information from carrier-vetting services (such as Highway, Carrier411, RMIS, MyCarrierPackets, or similar), credit-reporting agencies, FMCSA's SAFER and Licensing & Insurance public databases, and our load-board and load-tendering partners.

4. How we use your information

We use personal information to:

  • Provide quotes, book loads, dispatch carriers, manage shipments in transit, and complete delivery and invoicing.
  • Vet carriers and verify motor carrier authority, safety ratings, and insurance coverage.
  • Communicate with you about pickups, deliveries, claims, billing, and service updates.
  • Detect, prevent, and investigate fraud, double-brokering, identity theft, and unauthorized access.
  • Comply with legal obligations under FMCSA regulations, federal and state transportation laws, tax requirements, and applicable subpoenas or court orders.
  • Improve our services, train our team, and develop new offerings.
  • Send marketing communications about our services (you can opt out at any time — see Section 8).

5. Legal bases for processing

Where required by law, we process personal information based on:

  • Contract: to enter into and perform our brokerage and carrier agreements.
  • Legitimate interest: to operate, secure, and improve our business — including carrier vetting and fraud prevention.
  • Legal obligation: to comply with transportation, tax, and accounting laws.
  • Consent: for optional marketing communications and non-essential cookies, where applicable.

6. How we share your information

We share personal information only as needed to operate our business and as described below. We do not sell your personal information.

  • Carriers and shippers: we share necessary shipment, contact, and pickup/delivery information so a load can be tendered, picked up, transported, and delivered.
  • Service providers: transportation management software (TMS), load boards, carrier-vetting platforms, payment processors, accounting and tax providers, IT and cybersecurity vendors, customer-support tools, and email or marketing platforms — bound by confidentiality and data-protection commitments.
  • Insurance and claims partners: when handling cargo claims, accidents, or incidents.
  • Government and regulatory bodies: when required by law (including FMCSA, U.S. Customs and Border Protection, state DOTs, and tax authorities) or in response to lawful legal process.
  • Professional advisors: attorneys, auditors, and consultants under confidentiality obligations.
  • Business transactions: in the event of a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred subject to standard confidentiality protections.

7. Data retention

We retain personal information for as long as needed to provide our services, comply with legal obligations (including FMCSA recordkeeping requirements, generally three years for shipping records), resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, or to receive a copy of it in a portable format. To exercise any of these rights, contact us at privacy@acelanelogistics.com.

8.1 California residents (CCPA / CPRA)

California residents have the right to:

  • Know what personal information we collect, use, disclose, and (where applicable) share.
  • Request deletion of personal information, subject to exceptions for transactions in progress and legal obligations.
  • Correct inaccurate personal information.
  • Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell or share personal information in this sense.
  • Limit use of sensitive personal information. We do not use sensitive personal information beyond purposes permitted by law.
  • Be free from retaliation for exercising any of these rights.

You may submit requests by emailing privacy@acelanelogistics.com or by phone at +1 (943) 255-9440. We will verify your identity before responding. You may also designate an authorized agent to make a request on your behalf.

8.2 Marketing opt-out

You can opt out of marketing emails by clicking the unsubscribe link in any message, or by emailing privacy@acelanelogistics.com. Operational communications (load updates, billing, claims) will continue regardless of marketing preferences.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include access controls, encryption in transit, vetted vendors, and employee training. No method of transmission or storage is 100% secure; we encourage you to use strong, unique passwords and to alert us promptly if you suspect a breach.

10. Children's privacy

Our services are directed to businesses, not children. We do not knowingly collect personal information from individuals under 16. If you believe we have inadvertently collected such information, contact us and we will delete it.

11. International users

Ace Lane Logistics operates from the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the U.S. By using our services, you consent to that transfer.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through our website or by email where appropriate.

13. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: